Fast shipping. Simple returns.

Everything you need to know about getting your Somnei order, and getting your money back if it is not for you.

The policy, in four lines

What you can expect.

Free shipping on every order

Standard shipping is on us for every order, everywhere we ship. No minimums, no thresholds.

60-day guarantee

Try it for two months. If it is not the smoothest your skin has felt, we refund every penny. Just keep the original packaging.

Skip or cancel anytime

Subscriptions are commitment-free. Skip a delivery, change frequency, or cancel from your account portal.

Damaged? Replaced free

If your order arrives damaged or wrong, we replace it at no cost. No return needed, just send a photo.

3-5Business days, worldwide

$0Shipping cost, every order

60Day money-back guarantee

24hrSupport response time

The fine print

Details, if you want them.

Where we ship

We ship worldwide. Free standard shipping on every order, wherever you are. If checkout does not offer delivery to your address, write to us and we will sort it out.

How fast

Orders ship within 1 business day of being placed. Once shipped, expect 3 to 5 business days in transit.

Your tracking number arrives by email the moment your parcel leaves our facility, so you can follow it the whole way.

What it costs

Free standard shipping on every order, worldwide. No minimums, no thresholds, no checkout surprises.

How the 60-day guarantee works

If after sixty days you are not happy, for any reason, email my@somnei.com with your order number and a photo of the product and its original packaging. Once approved, we refund the order in full to the original payment method within 5 business days. No forms. No interrogation. Just keep the box.

This applies to first-time purchases. Subscription refills are eligible for a 30-day return.

Questions, answered

Common questions.

How fast will my order arrive?

Orders leave our facility within 1 business day and typically arrive in 3 to 5 business days, wherever you are. Every order ships free with tracking, so there is no paid express tier to choose between.

Can I change my address after ordering?

If your order hasn't shipped yet, yes — email us with your order number and the new address. Once tracking is active, we can no longer change destination.

How do I cancel my subscription?

From your customer account portal, click "Manage subscription" and choose Cancel. Confirmation arrives by email. Trouble? Email us and we'll cancel within one business day.

Do I have to send it back to get a refund?

Usually not. We do need the product and its original packaging in good condition to approve a refund, so hold on to the box until you are sure. Send us a photo and we will take it from there.

What if my international order gets held at customs?

Import duties and taxes, where they apply, are set by your country and paid by the recipient. Most of our destinations sit under the threshold where anything is charged. If a parcel is ever held up, write to us and we will send commercial invoices or whatever documentation customs asks for.

I have a question that isn't covered here.

Write to my@somnei.com — a real human will reply within one business day.