Free shipping on every order
Standard shipping is on us for every order. Anywhere we ship.
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Shipping & Returns
Slow rituals. Fast shipping.
Everything you need to know about getting Somnei to your door — and getting your money back if it doesn't work for you.
What you can expect.
60-night guarantee
Try it for two months. If you don't sleep better, we refund every penny. No return required.
Skip or cancel anytime
Subscriptions are commitment-free. Skip a delivery, change frequency, or cancel from your account portal.
Damaged? Replaced free
If your order arrives damaged or wrong, we'll replace it at no cost. No return needed — just send a photo.
2-5Business days, US standard
$0Shipping cost, every order
60Night money-back guarantee
24hrSupport response time
Details, if you want them.
Where we ship
We currently ship anywhere in the United States, Canada, the United Kingdom, the EU, and Australia. International customers outside these regions, write to us — we add countries as demand justifies the customs work.
How fast
Orders ship within 1 business day of being placed. Once shipped, expect:
- United States — 2 to 5 business days via USPS or UPS Ground
- Canada — 4 to 8 business days
- UK / EU / Australia — 7 to 14 business days
Tracking number arrives by email when your parcel leaves our facility.
What it costs
Free standard shipping on every order, anywhere we ship. No minimums, no thresholds. Expedited and overnight options available.
How the 60-night guarantee works
If after sixty nights of consistent use you don't sleep better — for any reason — email support@somnei.com with your order number. We refund the order in full to the original payment method within 5 business days. No forms. No questions. No return required.
This applies to first-time purchases. Subscription refills are eligible for a 30-day return window.
Common questions.
Do you offer expedited shipping?
Yes — expedited and overnight options are available at checkout. Expedited US orders typically arrive in 1 to 2 business days.
Can I change my address after ordering?
If your order hasn't shipped yet, yes — email us with your order number and the new address. Once tracking is active, we can no longer change destination.
How do I cancel my subscription?
From your customer account portal, click "Manage subscription" and choose Cancel. Confirmation arrives by email. Trouble? Email us and we'll cancel within one business day.
Do I have to return the bottle to get a refund?
No. Our 60-night guarantee doesn't require a physical return. Keep the bottle, give it to a friend, or finish it — we refund regardless.
What if my international order gets held at customs?
Customs fees on international orders are paid by the recipient and are out of our control. If held up, write to us — we'll provide commercial invoices or any documentation customs needs.
I have a question that isn't covered here.
Write to support@somnei.com — a real human will reply within 24 hours, Monday through Friday.